The merchant is obligated to provide an accurate description of the offered products and/or services, including the price expressed in the transaction currency - dinar (RSD).
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informational purposes, prices may be displayed in other currencies using the middle exchange rate of the National Bank of Serbia. The amount charged to your payment card will be expressed in your local currency through conversion by the card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price listed on our website.
Purchased digital photos will be delivered electronically and available for download once the payment is registered in our system.
The customer will receive a download link for the photos via:
If the size of the photos exceeds the email attachment limit, the customer will receive a link to download the photos.
Digital photos are available for download immediately after payment confirmation. In case of technical issues, delivery may take up to 3 days, and the customer will be notified.
If the customer fails to download the photos within the specified period or encounters technical issues, they can contact customer support via email at photostudiostill@gmail.com or phone at (+381) 0603946824.
Since the e-commerce store sells digital photos that the customer can preview before purchase, complaints are only possible in case of technical issues with the delivery of full-resolution files.
The customer has the right to file a complaint until they receive the photos in full resolution. Once the customer downloads the photos in the agreed quality and format, refunds and replacements are not possible.
If the customer does not receive the purchased photos in full resolution, they can file a complaint via:
When filing a complaint, the customer must provide:
The merchant will review the complaint within 3 working days. If justified, the customer will either receive the photos in full resolution again or an alternative appropriate solution will be provided.
On behalf of Stefan Patafta pr video recording and film editing, Photo Studio Still, Vrčin, we commit to protecting the privacy of all our customers. We only collect necessary user data to provide quality service. Customers can opt out of marketing activities and prevent their data from being shared with third parties. All data is accessible only to employees who need it to perform their duties.
When entering payment card details, confidential information is transmitted over a public network in a secure (encrypted) form using SSL protocol and PKI systems. Data security is guaranteed by the payment processor Banca Intesa ad Belgrade. The entire payment process is handled on the bank’s pages, so payment card details are not accessible to our system.
In case of product return and refund to a customer who previously paid with a payment card, the refund will be processed exclusively via VISA, EC/MC, Maestro, Amex, and Dina payment methods. This means that the bank, at the merchant’s request, will refund the amount to the customer’s card account.